Privacy policy
Updated 9th April 2024
How we collect, process, share and use your information:
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on our website, or otherwise when you contact us.
We collect and process the personal information that you provide to us. This may include the following information:
· Names
· Email Addresses
· Phone numbers
· Contact preferences
· Contact or authentication data
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting processes.
We do not process sensitive information.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We may share your information with Squarespace as our website hosting company and, or analytics company/ies such as Google, or Meta to identify usage trends; determine the effectiveness of our marketing and promotional campaigns; and to protect our Services.
LEGAL BASES:
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. You can do this by contacting hello@floofsandscroofs.co.uk.
(b) Performance of a Contract. We may process your personal information when we believe it necessary to fulfill our contractual obligations to you, including providing our Services or at your requesting prior to entering into a contract with you.
(c) Legitimate interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, in order to:
· Send users information about special offers and discounts on our products/services
· Develop and display personalised and relevant advertising content for our users
· Analyse how our Services are used so we can improve them to engage and retain users
· Support our marketing activities
· Diagnose problems and/or prevent fraudulent activities
· Understand how users use our products and services so we can improve user experience.
(d) Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise of defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
How we store your information:
Your information is securely stored.
We have implemented appropriate and reasonable technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
We keep your personal and user information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information; where this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
Cookies:
Like many businesses, we also collect information on our website through cookies and similar technologies. These are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your devices, visit: The cookies Squarespace uses.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@floofsandscroofs.co.uk if you wish to make a request.
Our contact details
Name: Floofs & Scroofs
E-mail: hello@floofsandscroofs.co.uk
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
